Don’t panic! Even if you don’t take your live cultures every day, you will still benefit from a boost when you do take it. 

Consistency is helpful if you have ongoing symptoms or want to prevent antibiotic-associated diarrhoea. You might want to find somewhere in your house to keep them which will remind you to take them every day. Maybe next to the kettle or your keys.

You shouldn’t experience any unwanted or unpleasant side effects. When our bowel function changes, we sometimes notice things more. This will settle with time.

We’d recommend you take your live cultures first thing in the morning with some warm water to wake up the bacteria.

Daily Vitality is suitable for all adults and children over the age of 11 who have a healthy immune system. If you have been told you are immunocompromised, are on immunosuppression therapy or chemotherapy, please consult your doctor before taking any probiotics.

If you are fit and well and have a healthy balanced diet you probably don’t need to take lice cultures every day. 

If you are going to go on holiday, you might want to take live cultures before you go to help protect you from picking up a bug in a high-risk country.

If you have to take antibiotics, live cultures are shown to reduce the incidence of diarrhoea by making sure your good bacteria are preserved. 

If you have symptoms of IBS or any other gut complaints, live cultures such as Kinerva’s have been shown to improve these symptoms and to restore a better balance of gut bacteria.

Plant fibres (prebiotics) are indigestible fibres that feed live bacteria cultures. They’re the food for the good bacteria. We have included some plant fibre to make sure the live bacteria in Daily Vitality have something to eat when they get to your bowel. This optimises their chances of colonisation.

The World Health Organisation defines a probiotic as “live microorganisms which when administered in adequate amounts confer a health benefit on the host”. 

Kinerva has undertaken research to demonstrate the benefits of our product and we’re proud of the outcomes that our customers have achieved.

Probiotic lactic acid bacteria are easily destroyed during manufacturing process, room temperature storage, distribution and consumption due to their vulnerability to air, heat, mechanical pressure, moisture and gastric acid and bile salt. Dual coating technology comprised of protein and polysaccharide to minimise destruction of lactic acid bacteria during manufacturing process and distribution.  In particular, we have striven to increase the survival rate of lactic acid bacteria in the intestine, and the technology has been globally recognised and obtained patents in Korea, Europe and Japan.
Patent numbers (Korea: 0429495, Japan: 3720780, Europe: 1514553)

You have 3 days from the date of receiving your order to notify us of any damage/fault. If the 3 working day rejection period has not expired, you may request a replacement of the Goods. Following sufficient evidence has been provided that the Goods received have a fault, damage or error. We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a replacement is impossible or otherwise disproportionate, We may instead offer you a full refund. If you request a replacement during the 3 working days rejection period, that period will be suspended while We carry out the replacement and will resume on the day that you receive the replacement Goods. We will only be able to process a replacement once the defective goods have been returned, this will be at our cost.

Please note that you will not be eligible to claim a refund if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and/or you have consumed/used the goods. If the problem is the result of mishandling and negligence, misuse or intentional or careless damage. Please also note that you may not return Goods to us merely because you have changed your mind. Please refer to FAQ ‘I Order by mistake or changed my mind’ for more details.

To make it easy we offer 3 different methods to cancel your subscriptions.

1.  Login to your account and click review purchase on your subscription order number. From there you can manage your subscription.
2. Email us with your name, address and order No. from the same email you used when placing your order requesting your subscription to be cancelled. (Please allow 3 working days for this process)
3. Call us on 0121 389 4365, and we will be able to cancel your subscription over the phone

It’s very simple, the day you register to the product subscription will be your recurring date. Every month on your subscription date we will automatically despatch your order to you so you will never run out of your selected product.

There is no contract, the subscription works on a month-to-month basis and you can easily cancel your subscription at any time without any additional charges or fees.

You will only be charged a shipping fee of £2.52 for the first order each year, the following 11 months will be supplied with free shipping.

Cancelling your subscription couldn’t be easier, we offer 3 different methods to cancel your subscriptions:-

1.  Login to your account and click review purchase on your subscription order number. From there you can manage your subscription.
2. Email us with your name, address and order No. from the same email you used when placing your order requesting your subscription to be cancelled. (Please allow 3 working days for this process)
3. Call us on 0121 389 4365, and we will be able to cancel your subscription over the phone

If your order is not received within 7 working days from the date of despatch please email us with your order number and delivery address on info@kinerva.co.uk. Alternatively, you can use the contact form on the contact us page.

You will receive email updates of the order status regardless if you have an account or not; if you have not received any updates via email please contact us with your order number and delivery address. We will aim to resolve any problems.

You cancel for any reason before we despatch your order.

If you have received your items and wish to return them as you have changed your mind you must contact us immediately within 3 days of receiving your order:

• Telephone: 0121 389 8287;
• Email: info@kinerva.co.uk;
• Post: Kinerva Ltd, Vancouver House,111 Hagley Road, Birmingham, B16 8LB,UK;

In each case, providing Us with your name, address, email address, telephone number, and Order Number and/or Invoice number. We may ask you why you have chosen to return the goods and may use any answers you provide to improve Our Goods and services, however, please note that you are under no obligation to provide any details if you do not wish to.

Please note that you may lose your right to cancel under in the following circumstances:

• If the Goods are sealed for health or hygiene reasons, and you have unsealed those Goods after receiving them;
• If the Goods have been consumed or used;
• If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
• If the Goods are defected as the result of mishandling and negligence, misuse or intentional or careless damage

If we are not informed of your intention to return the goods within 3 days of receiving the goods you will not be eligible for a refund

In the event that we agree for you to return the goods; please ensure that you return Goods to us no more than 7 calendar days after the day on which you have informed us that you wish to cancel/return your orders

Delivery costs for goods returned must be paid for by the customer. You may return Goods to Us by Royal Mail or another suitable delivery service of your choice to Our returns address at Kinerva Ltd, Vancouver House,111 Hagley Road, Birmingham, B16 8LB,UK. OR please contact Us at info@kinerva.co.uk to arrange for a collection and return. Please note that you must bear the costs of returning Goods to Us if cancelling your order. We will also charge you the direct cost to us of collection if you request that we collect the Goods from you.

Returns posted to us must be done with either a delivery service that provides tracking or at minimum a delivery confirmation. Any returns made to us must be packed securely, ideally, on the box it was delivered in. The Goods are your responsibility until they are received. Any damage during transit will be the responsibility of the customer.

You have 3 days from the date of receiving your order to notify us of any damage/fault. If the 3 working day rejection period has not expired, you may request a replacement of the Goods. Following sufficient evidence has been provided that the Goods received have a fault, damage or error. We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a replacement is impossible or otherwise disproportionate, We may instead offer you a full refund. If you request a replacement during the 3 working days rejection period, that period will be suspended while We carry out the replacement and will resume on the day that you receive the replacement Goods. We will only be able to process a replacement once the defective goods have been returned, this will be at our cost.

Please note that you will not be eligible to claim a refund if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and/or you have consumed/used the goods. If the problem is the result of mishandling and negligence, misuse or intentional or careless damage. Please also note that you may not return Goods to us merely because you have changed your mind. Please refer to FAQ ‘I Order by mistake or changed my mind’ for more details.

All items are delivered using Royal Mail standard delivery services and can take 2-4 days to arrive from the point of despatch. Delivery charges may vary from product to product. Any orders over £44.00 come with free delivery.

The tracking number for your order will be detailed on your order despatch email. The tracking number is to confirm despatch and delivery only.

If your order is not received within 7 working days from the date of despatch please email us with your order number and delivery address on info@kinerva.co.uk. Alternatively, you can use the contact form on the contact us page.

We aim to dispatch orders made before 2 pm (14:00) on the same day and orders received after 2 pm will be dispatched the next working day.

Plant fibres (prebiotics) are indigestible fibres that feed live bacteria cultures. They’re the food for the good bacteria. We have included some plant fibre to make sure the live bacteria in Daily Vitality have something to eat when they get to your bowel. This optimises their chances of colonisation.

Vitamins and Minerals are best used to fill in the gap of your diet. Given that the quality of mass produced food may not be as it should on most occasions supplementation can form a key aspect of your diet to maintain a healthy lifestyle.

Other reasons to take supplements are to treat deficiencies. When consuming any supplements its always best to seek advise of a health practitioner.