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FAQS


We are here to help

See below for a list of FAQs to help you answer any questions you may have. If it’s not detailed here do not worry, you can simply contact us with your query.

  • I ordered by mistake or changed my mind

  • I received my order but it’s damage

  • How do I cancel my subscription?

  • How does Kinerva subscription work?

  • What should I do if I forget to take my Daily Vitality?

  • Are there any side effects

  • When should I take my live cultures?

  • Who are live cultures suitable for?

  • Do I need live cultures?

  • What are plant fibres (prebiotic)?

  • What is a probiotic?

  • What shipping options are available?

  • Where can i find the tracking number for my order?

  • I haven’t received my order.

  • When will my order be dispatched?

  • What is all the fuss about dual coating bacteria?

  • Why take vitamins and minerals?

  • How do I check the status of my order?

  • What should I do if I forget to take my Daily Vitality?

  • Are there any side effects

  • When should I take my live cultures?

  • Who are live cultures suitable for?

  • Do I need live cultures?

  • What are plant fibres (prebiotic)?

  • What is a probiotic?

  • What is all the fuss about dual coating bacteria?

  • I received my order but it’s damage

  • How do I cancel my subscription?

  • How does Kinerva subscription work?

  • I haven’t received my order.

  • How do I check the status of my order?

  • I ordered by mistake or changed my mind

  • I received my order but it’s damage

  • What shipping options are available?

  • Where can i find the tracking number for my order?

  • I haven’t received my order.

  • When will my order be dispatched?

  • What are plant fibres (prebiotic)?

  • Why take vitamins and minerals?

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